Booking Terms and Conditions

Please read our booking terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.

Passports & Visas

All travelers must have a valid passport for international travel, with many countries requiring at least 6 months validity from the date of return. Some countries also require a machine-readable passport. When assisting with an international travel booking, we will assume that all travelers on the booking have a valid Indian passport. If this is not the case, you must let us know. It is important to ensure you have valid passports, visas, and re-entry permits that meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need more information regarding visas, passports, and other travel document requirements for your trip, please contact us.

Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel Insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. We can provide you with general information about the travel insurance options available to you. It is your responsibility to ensure you have adequate travel insurance for your journey.

Amendment and Cancellation Fees

Cancelled bookings may incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Taxes

Airline taxes are subject to change and are confirmed at the time your airline ticket is issued or re-issued. There may also be a local tax charged at some airports.

Liability

To the extent permitted by law, we do not accept any liability in contract, tort, or otherwise, for any injury, damage, loss (including consequential loss), delay, additional expense, or inconvenience caused directly or indirectly by the acts, omissions, or default, whether negligent or otherwise, of third-party providers over whom we have no direct control, force majeure, or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage, and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable consumer laws.

Privacy Policy

We are committed to protecting your personal information and agree to handle it in accordance with our Privacy Policy. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information. You consent to us collecting, using, and disclosing your personal information as detailed in our Privacy Policy. In certain circumstances (such as when you request us to book international travel for you), we may disclose your personal information to overseas recipients, including overseas travel service providers. These providers will typically receive your information in the country where they provide services to you or where their business is based. We may also disclose your personal information to our overseas related entities and service providers who perform services for us within and outside of India.

Money Not Held On Trust

All money paid by you to us will be the property of us and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

Governing Law

If any dispute arises in relation to the agreement between you and us, the laws of India will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of India and waive any right that you may have to object to an action being brought in those courts.

Additional Information

Seating and Meal Preferences

Seating and meal preference requests are not guaranteed by airlines and may be changed without notice. Your preferences are maintained via your membership details with the specific airline. Please ensure your preferences are up to date to ensure reward points, seating, and meal requirements are current.

Airport Security and Carry-on Baggage on International Flights

To increase your safety, strict regulations are in place regarding the carrying of liquids, aerosols, and gels as hand luggage on all international flights into and out of India. These rules are needed to protect you from the threat of liquid explosives. Please check with your Travel Manager or airline for further information.

Acknowledgment

I acknowledge that I am 18 years of age or older and that I understand and agree with the above terms and conditions.